FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship worldwide!
Please note, we are not responsible for any duties and taxes the courier company charges.
If packages are returned to sender, refund will only be applied to transfers and not the shipping.
USA and International orders ship via USPS or UPS.
How long does shipping take?
Our designs are shipped withing 3-5 days unless specified otherwise. Please note, the shipping time you choose at checkout only applies to the shipping speed of your order and is not guaranteed with the shipping companies. Our turnaround time is still the same no matter what shipping speed you choose.
How do I track my order?
Answer here
Returns
How do I return an item?
ALL SALES ARE FINAL.
In the event of any damages or flaws. You must reach out to us within 5 business days and the item must be returned in the condition received within 30 days.
How long does it take to process my return?
Any returns will be refunded or replaced once we receive the returned items back to us.
Can I exchange for a different item?
If you receive a damaged or flawed transfer you may return and we will reprint that design for you.
General
What is DTF?
Direct-to-Film (DTF) transfers are heat applied transfers. You can heat press these designs on cotton, cotton/polyester, and 100% polyester. You will need a heat press to apply these transfers.
What are your heat press Instructions/ What heat press do You Recommend?
Our heat press instructions are:
Temperature: 250
Pressure: Heavy
Time: 8-10 Seconds
Our transfers are any peel unless otherwise specified. Which means peel hot or cold!
This is our current heat press, and we love it. There are many out there that you can find a wide array to fit your budget/needs.
https://www.heatpressnation.com/products/hpn-signature-pro-15-x-15-auto-open-heat-press-with-pressure-marker
Where Do You Purchase T-Shirt Blanks?
https://www.alldayshirts.com/
https://www.jiffyshirts.com/
These are two great places to shop for blank apparel. There are many more out there, these are two of our favorites!